Privacy Policy

We Take Privacy Very Seriously

Atmosphere Audio Pty Ltd, ABN 72 568 362 239, trading as Atmosphere Audio is an Australian-owned audio and visual retailer specialising in the areas of hi fi equipment, visual products, multi room systems, speakers, headphones, cables & accessories, furniture and preloved equipment, as well as installation, repair and customised design services. Our services operate Australia-wide.

How do we collect personal information?

Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information about you when you purchase or make enquires about our products and services; when you enter competitions, register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback. Under no circumstances does Atmosphere Audio divulge any information about an individual user to a third party.

How do we use personal information?

We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:

  • Identification of fraud or error
  • Regulatory reporting and compliance
  • Developing, improving and marketing our products and services
  • Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you
  • Involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you
  • To facilitate your participation in loyalty programs
  • For marketing activities and
  • Internal accounting and administration

Is the information disclosed to third parties?

We may disclose your personal information:

  • as permitted or required by law
  • to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Usage tracking

Atmosphere Audio tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. Atmosphere Audio does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

Atmosphere Audio sometimes tracks and catalogues the search terms that users enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Use of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

Linked Sites

Our website may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites. We encourage you to read the privacy statements of any linked sites as their privacy policy may differ from ours.

Use of Information

Atmosphere Audio uses any information voluntarily given by our users to enhance their experience in our network of sites, whether to provide interactive or personalized elements on the sites or to better prepare future content based on the interests of our users.

As stated above, we use information that users voluntarily provide in order to send out electronic newsletters and to enable users to participate in polls, surveys, message boards, and forums. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Atmosphere Audio never shares newsletter mailing lists with any third parties, including advertisers, sponsors or partners.

When we use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we don't track which terms a particular user enters.

We will not disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

Sharing of the Information

Atmosphere Audio uses the above-described information to tailor our content to suit your needs and help our advertisers better understand our audience's demographics. This is essential to keeping our service free. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

Security

Atmosphere Audio operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

Opt Out Policy

We give users options wherever necessary and practical. Such choices include:

  • Opting not to register to receive our electronic newsletters
  • Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users

Your Consent

By using this site, you consent to the collection and use of this information by Atmosphere Audio. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Changes to our Privacy Statement

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.

Complaints Resolution

We welcome your inquiries or comments about our Policy. Should you have any comments or complaints please contact us at enquiries@atmosphereaudio.com.au or write to us at Atmosphere Audio, 431 Portrush Road, Toorak Gardens SA 5065 or call us on (08) 7325 3510.